1. Introduction

These Terms and Conditions ("Terms") govern the sale of bespoke saunas and related products ("Products") by Platinum Lifestyles ("we," "our," "the Company") to the customer ("you," "the Client"). By placing an order with Platinum Lifestyles, you agree to be bound by these Terms.

 

2. Products and Services

Platinum Lifestyles specializes in the design, manufacture, and installation of bespoke saunas tailored to your specifications. All Products are custom-made, and any modifications or adjustments are subject to our approval.

 

3. Order and Acceptance  

By submitting an order or inquiry, you acknowledge that your specifications have been reviewed and confirmed. Your order will only be considered accepted once you receive a written confirmation from us, at which point a contract is formed.

 

4. Payment Terms

Payment for the Products must be made in accordance with the payment schedule agreed upon at the time of order. Typically, a deposit is required upon order confirmation, with the balance due upon delivery or installation. All payments are non-refundable unless otherwise stated.

 

5. Delivery and Installation

Delivery and installation times are estimated and subject to change based on availability, production timelines, and unforeseen delays. Platinum Lifestyles is not liable for any delays in delivery or installation caused by factors outside our control. Installation must be carried out by our trained professionals.

 

6. Health and Safety Warning

Saunas can offer numerous health benefits; however, improper use or excessive use can lead to injury or health complications. By using our saunas, you agree to adhere to all safety guidelines provided by Platinum Lifestyles and any additional instructions that come with your sauna.

 

Medical Consultation: It is highly recommended that you consult with a medical professional prior to using the sauna, especially if you have pre-existing health conditions, such as cardiovascular issues, respiratory conditions, or skin sensitivities.

Heat Safety: Ensure that you use the sauna in accordance with recommended temperature settings. Platinum Lifestyles cannot be held liable for health-related incidents resulting from misuse or failure to follow the safety guidelines provided.

Age Restrictions: Saunas are not recommended for children under the age of 16 without the supervision of an adult.

 

7. Warranty

Platinum Lifestyles offers a **[X]** year warranty on the workmanship and materials used in the construction of your bespoke sauna, provided that the sauna is maintained and used according to the guidelines provided.

 

Coverage: The warranty covers defects in materials or workmanship. It does not cover damage caused by misuse, improper maintenance, or external factors (e.g., water damage, fire, electrical issues not caused by the manufacturer).

Exclusions: The warranty does not apply to natural wear and tear, cosmetic issues, or damages caused by unauthorized alterations or repairs.

Warranty Claims: To file a warranty claim, you must notify Platinum Lifestyles within **[X]** days of identifying the defect. Claims will be assessed, and repairs or replacements will be handled at Platinum Lifestyles’ discretion.

 

8. Maintenance and Care  

Regular maintenance of the sauna is essential for its longevity and proper functioning. You are responsible for following the care instructions provided with your sauna. Failure to maintain your sauna as recommended may void the warranty.

 

9. Limitation of Liability 

Platinum Lifestyles is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our Products, including any damage to property, health complications, or loss of enjoyment. Our total liability, in any case, shall not exceed the purchase price of the affected Product.

 

10. Cancellation and Returns  

Because our saunas are bespoke and made to your specifications, cancellations or returns are generally not accepted. However, if a defect is identified upon delivery or installation, please notify us immediately. We will work to resolve the issue within a reasonable timeframe.

 

11. Privacy and Data Protection 

We are committed to protecting your privacy. Any personal data collected during the ordering process will be used in accordance with our Privacy Policy, which complies with relevant data protection laws.

 

12. Intellectual Property 

All designs, trademarks, logos, and other intellectual property related to Platinum Lifestyles are the property of the Company. You may not use, reproduce, or distribute any part of our intellectual property without our express permission.

 

13. Force Majeure  

Platinum Lifestyles shall not be held liable for any failure or delay in the performance of our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, natural disasters, or governmental actions.

 

14. Governing Law and Dispute Resolution  

These Terms shall be governed by the laws of [Your Country/State]. Any disputes arising from these Terms shall be resolved through mediation or arbitration in [Your Location], unless otherwise agreed upon.

 

15. Modifications to Terms  

Platinum Lifestyles reserves the right to update or modify these Terms at any time. Any changes will be posted on our website, and it is your responsibility to review these Terms periodically. Continued use of our services after such changes constitutes your acceptance of the updated Terms.

 

16. Contact Information

For any questions or concerns regarding these Terms or your order, please contact Platinum Lifestyles at:

 

- Email: [Your Email Address]  

- Phone: [Your Phone Number]